Virtual AssistantVirtual Assistant
Jomar
ID Verified$1,100
per month
($6/hour)
Profile Description
Customer service and administrative professional with nearly 10 years of experience in collections, customer support, operations and outreach for U.S. and international companies. Most recently worked at CK Pools (Dallas, Texas) as a Collections Specialist and Operations Assistant, managing customer accounts, payment reconciliation, monthly payment summaries, account setup and issue resolution. Skilled in phone and email communication, payment follow-up, records management and Excel. Detail-orie...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Cold Caller/Sales/Recruiter
Presto Staffing
May 2022 -
Key Achievements:
•Contacted various medical facilities around United States to offer our staffing rates and contract through phone calls and email •Email handling and managemen •Prepared and sent out contracts •Answered client’s inquiries and concerns •Contacted healthcare professionals such as registered nurses and certified nursing assistants around United States who are willing to be hired and deployed •Assisted clients regarding the requirements needed for deployment •Recruited and deployed RNs, CNAs, LPNs and other healthcare professionals around United States
Collections Specialist & Operations Assistant
CK Poolas
Sep 2024 - Oct 2026
Key Achievements:
•Processed customer payments and securely recorded card details in client accounts •Prepared monthly payment summaries for management •Kept all customer accounts up to date and reconciled with payments received •Handled customer inquiries and resolved issues promptly •Created and set up new customer accounts •Ensured follow-ups were completed so nothing was left unresolved
Admin Assistant & Outreach Specialist
VA Pro PH
May 2023 - Aug 2024
Key Achievements:
•Contacted customers to promote products such as hampers, flower bouquets, and event design services •Updated sales information in Excel files •Managed customer emails for order placements •Followed up with customers regarding outstanding payments for unpaid orders