Virtual Assistant/Executive Assistant/Customer SupportVirtual Assistant/Executive Assistant/Customer Support
Jolina
ID Verified$800
per month
($5/hour)
Profile Description
I am a former executive assistant, experienced in administrative tasks such as calendar management, appointment setting, email management, customer support, social media management, data entry, basic graphic design, and copywriting. I also have experience working in customer support for phone, email, and chat. I am also a former social media agent in which I was in charge of responding to customers through DMs, and comments. I have great communication and organizational skills, am detail-orien...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
E-commerce & Marketplace
Sales & Business Development
Work Experience
Technical Support Representative
IBEX Global Inc
Oct 2023 - Sep 2025
Job Responsibilities:
As a technical support representative, I assisted customers with technical issues concerning their internet service, landline, basic financial, and account status questions.
Virtual Assistant
PEXLY
Sep 2022 - Aug 2023
Job Responsibilities:
Sweatco. - I answered emails sent by customers asking about the process etc. Il Makiage - I assisted customers via social media with makeup-related concerns FAMA - I was a background analyst for company applicants
EXECUTIVE ASSISTANT - VIRTUAL
Classy Credit Repair Services
Sep 2021 - Jul 2022
Job Responsibilities:
Performed several administrative tasks from calendar management, appointment setting, email marketing, copywriting, customer service, and basic graphic designing.
CONTACT CENTER ASSOCIATE
GICF Inc
May 2019 - Feb 2021
Job Responsibilities:
Lazada - email management / chat support. Assisted Lazada Sellers with the management of their shop and orders. Lazada - phone calls / email management / account management. Assisted VIP Lazada Sellers as part of the Virtual Key Account Manager's escalation team.
CUSTOMER SALES/SERVICE REPRESENTATIVE
INSPIRO Relia
Nov 2018 - Mar 2019
Job Responsibilities:
Cheryl's Cookies - Email Management/Chat Support. Assisted customers with order process, account and site issues. 1-800 Flowers - Phone calls. Placed orders for customers and assisted with order issues, refund orders, site/account issues.