Virtual Assistant / Lead and AdministrativeVirtual Assistant / Lead and Administrative
Johnrey
ID Verified$800
per month
($5/hour)
Profile Description
With 16 years of BPO experience, I specialize in turning high-performing teams into revenue engines. Over my career, I’ve spent 12 years as a Team Leader—including 4.5 years dedicated strictly to Sales—and 2 years as an Operations Manager. When it comes to sales, I don't just focus on the pitch; I focus on the bottom line by driving three critical KPIs: maximizing posted revenue, crushing cancellation rates, and elevating the customer experience. My leadership style is built on two core pillar...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Work Experience
Team Leader
Intouch CX
Jun 2023 - Mar 2026
Key Achievements:
Top Team Lead and Top Team for 8 consecutive quarters. * Owned special project for our Australia and UK Market for a Car Sharing Platform * Handled 18 FTE assigned to do calls, email and chats and ticket management * Weekly one on one coaching- personalized coaching session after doing the Root Cause Analysis * Quarterly Career Development Coaching with the team * Weekly process improvement sync with our AU clients * Weekly and Monthly business reviews with AU clients and with our Director of operations and Operations Manager