Virtual Assistant, Customer Support Virtual AssistantVirtual Assistant, Customer Support Virtual Assistant
John
ID Verified$800
per month
($5/hour)
Profile Description
Customer Support Professional with over 5 years of experience in the BPO industry, specializing in chat and email support. Experienced in handling customer inquiries, complaints, follow-ups, and account-related concerns with patience, empathy, and clear communication. Skilled at building rapport with customers, understanding their concerns, and helping de-escalate difficult situations while providing accurate and appropriate solutions. Proficient in using tools such as Zendesk, Helpshift, GHL Fu...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Work Experience
Customer Support Specialist
Hexaware Technologies Inc.
Mar 2025 - Dec 2025
Key Achievements:
Email and Chat Support Specialist Salesforce Carnival Account
Email Support Virtual Assistant
Upscale Boost LCC
Feb 2025 - Aug 2025
Key Achievements:
GHL Funnel and Brands Email Support Specialist AI Assisted
Player Support Specialist
Telus International Philippines Inc.
Nov 2021 - Jul 2024
Key Achievements:
Gaming Account Chat and Email Support Zendesk and Helpshift