Customer Service Specialist / VA customer serviceCustomer Service Specialist / VA customer service
John
$700
per month
($4/hour)
Profile Description
Customer Service Specialist — Sitel/Foundever September 2022 – June 2023 Provided professional and accurate customer service by handling inbound customer concerns and inquiries. Focused on resolving issues efficiently while maintaining high service-quality standards and ensuring a positive customer experience. Customer Service Specialist — Concentrix June 2023 – April 2025 Delivered high-quality customer support through phone and digital channels. Consistently met and exceeded key performance i...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Work Experience
Subject Matter Expert/ Second Level of Support
Concentrix
Apr 2025 - Mar 2026
Key Achievements:
Served as a subject matter expert and second-level support resource, helping teammates improve their performance and customer satisfaction. Handled escalated customer concerns professionally and efficiently while providing support across chat, email, and phone channels. Assisted frontline representatives with difficult cases and helped maintain consistent service quality.
Customer Service Specialist
Concentrix
Jun 2023 - Apr 2025
Key Achievements:
Delivered high-quality customer support through phone and digital channels. Consistently met and exceeded key performance indicators, including CSAT, AHT, and QA scores. Handled complex customer concerns and provided effective resolutions while maintaining excellent service standards.
Customer Service Specialist
Foundever
Sep 2022 - Jun 2023
Key Achievements:
Provided professional and accurate customer service by handling inbound customer concerns and inquiries. Focused on resolving issues efficiently while maintaining high service-quality standards and ensuring a positive customer experience.