Virtual Assistant/Team LeaderVirtual Assistant/Team Leader
John
ID Verified$462
per month
($3/hour)
Profile Description
Professional Summary Dedicated customer service and support professional with over 7 years of experience handling voice, chat, and email channels across diverse industries including e‑commerce, telco, and logistics. Skilled in team leadership, escalation management, and CRM documentation, with proven ability to resolve complex issues under pressure. Adept at multitasking across multiple platforms, managing schedules, and ensuring smooth coordination between clients, suppliers, and internal teams...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Specialized Skills
Software Development
Sales & Business Development
E-commerce & Marketplace
Customer Success
Content & Writing
Work Experience
Team Leader/Supervisor
Inspiro Relia Inc
Jul 2019 - Jun 2023
Key Achievements:
Key Achievements — Team Leader/Supervisor (Inspiro Relia Inc.) Top Team Leader Recognition — Consistently ranked among the best team leaders for performance, leadership, and operational excellence. Talent Development — Successfully coached and mentored agents, many of whom advanced into adhoc roles such as trainers, quality analysts, workforce specialists, and team leaders. Escalation Management — Strengthened escalation handling processes, reducing repeat complaints and improving customer satisfaction. Performance Improvement — Elevated team KPIs (AHT, FCR, CSAT, QA scores) through targeted coaching and performance monitoring. Operational Efficiency — Implemented process improvements that enhanced productivity and service quality across multiple support channels. Leadership Pipeline — Built a strong leadership pipeline by preparing high-potential agents for supervisory and specialist roles.