Order Management CSROrder Management CSR
joeni
ID Verified$700
per month
($4/hour)
Profile Description
Dedicated and detail-oriented professional with a strong background in customer service, order management, and logistics analysis, complemented by creative expertise in graphic design, proofreading, and digital marketing. Skilled in handling end-to-end order processes, resolving customer concerns, optimizing workflow efficiency, and delivering clear, error-free communications. Known for reliability, problem-solving skills, and the ability to balance operational accuracy with creative execution.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Marketing & Growth
Work Experience
Customer service representative Order Management position
Genpact
Oct 2025 - Present
Job Responsibilities:
Responsible for managing the complete order lifecycle from order receipt through fulfillment and post-delivery support. Ensures accurate order entry, coordination with internal teams and external partners, timely delivery, invoicing, and issue resolution. Acts as the primary point of contact for customers regarding order status, changes, and escalations while maintaining high service levels and op...
Proofreader
Personiv Manila
Jul 2017 - Jan 2020
Job Responsibilities:
Responsible for reviewing, editing, and proofreading website content to ensure accuracy, clarity, consistency, and adherence to brand voice. Identifies and corrects grammatical, spelling, punctuation, and formatting errors while ensuring content is SEO-friendly and user-focused. Collaborates with content writers, designers, and digital marketing teams to maintain high-quality web pages and improve...