Virtual Assistant, Customer Service AgentVirtual Assistant, Customer Service Agent
JOEL
1200/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$1200
per month
($7/hour)
Member since December 2025
Profile Description
Tech-Savvy and accomplished ICT and Customer Support Specialist with over 5 years of expertise in driving business growth and leveraging available resources to cement market dominance.Well-versed with technology systems,can perform advanced troubleshooting, and secure databases.Possesses excellent oral and written communication skills with great knowledge of defensive maintenance and the interface control equipments. Expert in handling network concerns, implementing new software, installing new...
Top Skills
Email Support · 3 yearsFreshdesk · 3 yearsLive Chat Support · 3 yearsLiveChat · 3 yearsPhone Support · 3 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Live Chat SupportAdvanced
Email SupportAdvanced
Video SupportAdvanced
Technical SupportAdvanced
Phone SupportAdvanced
Social Media SupportAdvanced
Ticket ManagementBeginner
LiveChatAdvanced
Work Experience
CRM Manager
CCK Global Kenya
Jul 2025 - Present
Live Chat SupportEmail SupportVideo SupportSocial Media SupportPhone SupportLiveChatZendeskFreshdeskTicket ManagementTechnical Support
Quick Stats
Age28 years
English LevelFluent
Other Languages
EnglishFluent
ID VerificationNot verified
Education
Master's Degree
Northumbria University
2019 - 2020
Bachelor's Degree
Kabarak University
2015 - 2018