Joanne

Team Leader | Property Management

Joanne

ID Verified
800/mo
Tacloban City, Philippines
Looking for Full-time
8 hours/day
Availability: EU timezone

Profile Description

12 years in financial customer service industry. As phone banker, banker coach, escalation banker, team lead, associate manager. Currently handling a property management account.

Top Skills

AML/KYC · 10 yearsBudget Management · 10 yearsExcel (Advanced) · 10 yearsPhone Support · 10 yearsRisk Management · 10 years

Skills & Expertise

Customer Success

Phone SupportExpert
ZendeskBeginner

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Advanced
Data VisualizationExpert

Design & Creative

CanvaAdvanced
CapCutIntermediate

Finance & Accounting

Payroll ProcessingExpert
Budget ManagementExpert
Risk ManagementExpert
AML/KYCExpert

Marketing & Growth

ChatGPT for MarketingBeginner
Meta Ads (Facebook/Instagram)Beginner

Work Experience

Team Leader

Virtual Staffing Solutions

Oct 2025 - Present

Key Achievements:

In depth coaching skills. Property Management Immersion.

ZendeskGoogle Sheets (Advanced)Payroll ProcessingChatGPT for MarketingRisk Management

Customer Service Associate Manager

Wells Fargo Philippines

Nov 2021 - Sep 2025

Key Achievements:

Consistently Meeting Team KPIs. Promotions of subordinates under my management.

Phone SupportExcel (Advanced)Data VisualizationPayroll ProcessingCanva

Team Lead

Wells Fargo Philippines

May 2019 - Nov 2021

Key Achievements:

Top team lead

Phone SupportExcel (Advanced)Data Visualization

Phone Banker|Banker Coach|Escalation Banker

Wells Fargo Philippines

Oct 2014 - May 2016

Key Achievements:

Consistent Top Banker Top Banker Coach Top Escalation Banker

Phone SupportData VisualizationExcel (Advanced)

Quick Stats

Age39 years
English LevelFluent
ID VerificationVerified