Team Leader | Property Management Team Leader | Property Management
Joanne
ID Verified800/mo
Tacloban City, Philippines
Looking for Full-time
8 hours/day
Availability: EU timezone
$800
per month
($5/hour)
Member since November 2025
Profile Description
12 years in financial customer service industry. As phone banker, banker coach, escalation banker, team lead, associate manager. Currently handling a property management account.
Top Skills
AML/KYC · 10 yearsBudget Management · 10 yearsExcel (Advanced) · 10 yearsPhone Support · 10 yearsRisk Management · 10 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Phone SupportExpert
ZendeskBeginner
Data & Analytics
Excel (Advanced)Expert
Google Sheets (Advanced)Advanced
Data VisualizationExpert
Design & Creative
CanvaAdvanced
CapCutIntermediate
Finance & Accounting
Payroll ProcessingExpert
Budget ManagementExpert
Risk ManagementExpert
AML/KYCExpert
Marketing & Growth
ChatGPT for MarketingBeginner
Meta Ads (Facebook/Instagram)Beginner
Work Experience
Team Leader
Virtual Staffing Solutions
Oct 2025 - Present
Key Achievements:
In depth coaching skills. Property Management Immersion.
ZendeskGoogle Sheets (Advanced)Payroll ProcessingChatGPT for MarketingRisk Management
Customer Service Associate Manager
Wells Fargo Philippines
Nov 2021 - Sep 2025
Key Achievements:
Consistently Meeting Team KPIs. Promotions of subordinates under my management.
Phone SupportExcel (Advanced)Data VisualizationPayroll ProcessingCanva
Team Lead
Wells Fargo Philippines
May 2019 - Nov 2021
Key Achievements:
Top team lead
Phone SupportExcel (Advanced)Data Visualization
Phone Banker|Banker Coach|Escalation Banker
Wells Fargo Philippines
Oct 2014 - May 2016
Key Achievements:
Consistent Top Banker Top Banker Coach Top Escalation Banker
Phone SupportData VisualizationExcel (Advanced)
Quick Stats
Age39 years
English LevelFluent
ID VerificationVerified