customer service specialist/admn assistant/VAcustomer service specialist/admn assistant/VA
Iden
ID Verified$500
per month
($3/hour)
Profile Description
Hey there?..A big thank you for stopping by my profile I'm Iden and I'd love to tell you a bit what i can bring to your team.I bring strong communication, organization, and problem solving skills that help businesses provide excellent customer experiences, maintain efficient operations, and build positive relationships with clients. I am dependable, detail oriented, and committed to delivering high quality work while working independently or as part of a remote team. I also understand the discip...
Skills & Expertise
Skill Levels Explained:
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Marketing & Growth
Finance & Accounting
Customer Success
Content & Writing
Work Experience
Customer support specialist
Trumpet lounge
2024 - Present
Job Responsibilities:
Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers. • • Helped large volume of customers every day with positive attitude and focus on customer satisfaction. • • Optimized use of CRM tools, ensuring accurate tracking and follow-up of customer interactions. Managed a high volume of inbound calls while maintainin...
Administrative Assistant
Africa sawyers limited
2023 - 2025
Job Responsibilities:
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships. • • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions. • En...