Virtual AssistantVirtual Assistant
John
ID Verified$1,000
per month
($6/hour)
Profile Description
I bring a combination of customer service expertise, team leadership, and administrative management experience that allows me to contribute beyond basic task completion. With over 6 years in customer service, 5 years in account management, and nearly 3 years as an Operations Team Manager, I understand how to handle customer concerns, organize daily operations, monitor performance, and keep teams accountable for their results. I have managed teams of 12–15 sales assistants, tracked sales and atte...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
Virtual Assistance & Admin
Work Experience
Administrative Manager
HS Ultra Wellness
Oct 2021 - Sep 2026
Key Achievements:
Strengthened administrative organization by maintaining structured records, reports, and employee documentation. Assisted with payroll processing, monitored performance, and ensured accurate documentation of employee-related records.
Operations, Team Manager/Customer Service Representative
Alorica Philippines
Jan 2018 - Oct 2021
Key Achievements:
Recognized as a Top Team Manager globally for two consecutive months, demonstrating strong leadership and performance management capabilities. Supervised, coached, and motivated team members to improve individual performance and achieve operational goals.