Travel consultant. Retail/E-commerce supportTravel consultant. Retail/E-commerce support

Key Achievements:

Voice Customer Support: Handle inbound phone calls from passengers needing immediate help with flight or vacation package bookings. Reservation Management: Process new bookings, itinerary changes, flight re-bookings, service upgrades, cancellations, and refund requests according to supplier policies. Disruption Handling: Assist travelers during emergencies, delay alerts, missed connections, or severe weather cancellations by quickly arranging alternative travel options. Policy & Travel Advisory Guidance: Explain travel regulations, passport/visa requirements, baggage policies, cancellation fees, and travel insurance details. GDS & CRM Operation: Navigate Global Distribution Systems (GDS) like Amadeus, Sabre, or Apollo alongside CRM software to access records and log caller details accurately. Sales & Consultative Booking: Proactively recommend and sell tailored travel solutions, flight packages, cabin upgrades, hotel bookings, and ancillary products (travel insurance, preferred seating, extra baggage) to maximize revenue per transaction

Key Achievements:

Voice Customer Support: Handle inbound phone calls from passengers needing immediate help with flight or vacation package bookings. Reservation Management: Process new bookings, itinerary changes, flight re-bookings, service upgrades, cancellations, and refund requests according to supplier policies. Disruption Handling: Assist travelers during emergencies, delay alerts, missed connections, or severe weather cancellations by quickly arranging alternative travel options. Policy & Travel Advisory Guidance: Explain travel regulations, passport/visa requirements, baggage policies, cancellation fees, and travel insurance details. GDS & CRM Operation: Navigate Global Distribution Systems (GDS) like Amadeus, Sabre, or Apollo alongside CRM software to access records and log caller details accurately. Sales & Consultative Booking: Proactively recommend and sell tailored travel solutions, flight packages, cabin upgrades, hotel bookings, and ancillary products (travel insurance, preferred seating, extra baggage) to maximize revenue per transaction

Key Achievements:

Real-Time Customer Assistance: Respond promptly to incoming live chat requests regarding product specs, sizing, stock availability, and site navigation. Order & Logistics Tracking: Help customers track packages, update shipping details, modify existing orders, and clarify delivery timelines. Issue & Complaint Resolution: Troubleshoot checkout errors, process cancellations, initiate returns or refunds, and handle damaged or missing items according to company policies. Sales & Recommendations: Recommend relevant products, cross-sell related accessories, offer discount codes, and assist shoppers in completing their purchase to reduce cart abandonment. CRM & Ticket Management: Accurately document customer interactions, tag issues, and update user records within support tools like Zendesk, Gorgias, or Salesforce.

Key Achievements:

Customer Support: Answer inquiries regarding store products, order tracking, shipping schedules, returns, and store policies. Issue Resolution: Troubleshoot pre-sales and post-sales issues, such as missing packages, damaged items, payment processing errors, or billing inquiries. Order & Account Processing: Process exchanges, refunds, order modifications, and updates to customer profiles using CRM systems (e.g., Salesforce, Zendesk). Product Guidance & Upselling: Recommend products, provide recommendations based on customer preferences, and explain special promotions or discounts. Escalation Management: Follow process guidelines to document customer interactions and escalate complex cases to backend or management teams.