Customer Support (Email, Chat and Voice)Customer Support (Email, Chat and Voice)
Jewel
ID Verified$1,200
per month
($7/hour)
Profile Description
Customer Support Specialist with over 5 years of experience providing chat, email, voice, and technical support across healthcare, telecommunications, and subscription services. Experienced in resolving complex customer issues, documenting cases using CRM platforms, and collaborating with cross-functional teams in remote and fast-paced environments. Proven ability to manage high volume workloads while delivering exceptional customer service. Currently serving as a Training Lead, mentoring new hi...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Virtual Assistance & Admin
Work Experience
Inbound Chat Support (Healthcare Operations Support)
Neowork | ShiftMed
Apr 2024 - Apr 2026
Key Achievements:
Supported healthcare professionals by managing scheduling-related inquiries through chat, SMS, and email using Intercom. Coordinated shift assignments by assisting with scheduling updates, availability concerns, and coverage requests. Assisted with onboarding processes, credential verification, and compliance requirements before shift placement. Resolved payroll and timekeeping inquiries while ensuring accurate documentation of each case. Managed 40–60 customer interactions daily while consistently meeting service quality and response time expectations. Collaborated with operations, credentialing, and internal support teams to resolve escalated issues efficiently. Maintained detailed records and case documentation to support smooth healthcare operations
Customer Service & Technical Support Representative
Quantrics Enterprises Inc.
Jun 2022 - Apr 2024
Key Achievements:
Delivered technical support and billing assistance for telecommunications customers in a high-volume environment Resolved connectivity, service disruption, and account-related technical issues Guided customers through troubleshooting and service setup processes Recommended appropriate service upgrades based on customer needs and usage behavior Consistently met performance KPIs including quality, resolution, and customer satisfaction metrics
Voice & Email Support Specialist
Hinduja Global Solutions
Mar 2021 - May 2022
Key Achievements:
Managed subscription and account support for customers using internal ticketing and communication tools Handled billing inquiries, account updates, and subscription management requests Processed tracking and replacement requests for undelivered services Maintained accurate case documentation and timely resolution of customer issues