Virtual assistant, customer service representativeVirtual assistant, customer service representative
Jessica
ID Verified600/mo
Tacurong city Sultan Kudarat , Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$600
per month
($3/hour)
Member since April 2026
Profile Description
a blend of soft skills interpersonal traits and hard skills technical knowledge used to support customers and build brand loyalty. Experience in this field is defined by the ability to manage the end-to-end customer journey from first contact to post-purchase support.
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Customer.ioBeginner
Live Chat SupportBeginner
Email SupportBeginner
Technical SupportBeginner
ZendeskBeginner
Virtual Assistance & Admin
Content & Writing
CopywritingBeginner
Blog WritingBeginner
Sales & Business Development
Work Experience
Customer Service representative
Sykes
Oct 2020 - Aug 2023
Job Responsibilities:
Answering customer inquiries across multiple channels (phone, email, chat, in-person) Processing orders, transactions, returns, and refunds accurately.
Live Chat SupportB2B SalesTechnical SupportZoho CRMCalendlyCold CallingCalendar ManagementZendeskEmail SupportBlog Writing
Quick Stats
Age28 years
GenderFemale
English LevelFluent
ID VerificationVerified