Customer Support, Virtual Assistant

Jessa

ID Verified
800/mo
Cebu, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

3 years in Customer Service handling Ecommerce Account in a BPO setting 4 years Lead Generation Specialist (WFH) 2 years Chat Support (WFH)

Top Skills

Phone Support · 3 yearsLive Chat Support · 2 yearsCalendar Management · <1 yearData Entry · <1 yearEmail Management · <1 year

Skills & Expertise

Customer Success

Phone SupportAdvanced
Live Chat SupportIntermediate
Social Media SupportBeginner
Email SupportBeginner
LiveChatBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Data EntryBeginner
TrelloBeginner
NotionBeginner

Work Experience

Leag Generation Specialist

Delta Media

Aug 2020 - Mar 2024

Key Achievements:

Highest Sales

Live Chat SupportPhone SupportEmail SupportData Entry

Customer Service, Quality Analyst

Global Link BPO

Nov 2016 - Mar 2018

Key Achievements:

Lowest AHT

Quick Stats

Age29 years
English LevelConversational
ID VerificationVerified

Education

Associate's Degree

Asian college of technology

2014 - 2016