Jerome

CSR, QA, Travel Associate, VA

Jerome

ID Verified
500/mo
Las Pinas City, Philippines
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

Marche | November 2023 – July 2026 Monitored and evaluated inbound and outbound customer interactions to ensure absolute alignment with company quality standards and KPIs. Earned a promotion from Customer Service Representative to Quality Assurance due to consistent high performance, leadership potential, and excellent analytical skills. Delivered constructive feedback and coaching to customer service agents, successfully resolving recurring performance gaps. Analyzed customer service trends ...

Top Skills

Data Entry · <1 yearEmail Management · <1 yearEmail Support · <1 yearExcel (Advanced) · <1 yearFreshdesk · <1 year

Skills & Expertise

Customer Success

Phone SupportBeginner
Live Chat SupportBeginner
Email SupportBeginner
Lead ManagementBeginner
Technical SupportBeginner
ZendeskBeginner
FreshdeskBeginner
IntercomBeginner
Help ScoutBeginner
LiveChatBeginner

Data & Analytics

Excel (Advanced)Beginner
SQLBeginner
TableauBeginner

Virtual Assistance & Admin

Data EntryBeginner
Email ManagementBeginner

Work Experience

CSR/QA

Marche

Nov 2023 - Jul 2026

Key Achievements:

Monitored and evaluated inbound and outbound customer interactions to ensure absolute alignment with company quality standards and KPIs. Earned a promotion from Customer Service Representative to Quality Assurance due to consistent high performance, leadership potential, and excellent analytical skills. Delivered constructive feedback and coaching to customer service agents, successfully resolving recurring performance gaps. Analyzed customer service trends and metrics to identify operational bottlenecks and recommend data-driven workflow improvements.

Quick Stats

Age27 years
English LevelFluent
ID VerificationVerified
Portfolio
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