CSR, QA, Travel Associate, VACSR, QA, Travel Associate, VA
Jerome
ID Verified$500
per month
($3/hour)
Profile Description
Marche | November 2023 – July 2026 Monitored and evaluated inbound and outbound customer interactions to ensure absolute alignment with company quality standards and KPIs. Earned a promotion from Customer Service Representative to Quality Assurance due to consistent high performance, leadership potential, and excellent analytical skills. Delivered constructive feedback and coaching to customer service agents, successfully resolving recurring performance gaps. Analyzed customer service trends ...
Skills & Expertise
Skill Levels Explained:
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Customer Success
Data & Analytics
Virtual Assistance & Admin
Work Experience
CSR/QA
Marche
Nov 2023 - Jul 2026
Job Responsibilities:
Monitored and evaluated inbound and outbound customer interactions to ensure absolute alignment with company quality standards and KPIs. Earned a promotion from Customer Service Representative to Quality Assurance due to consistent high performance, leadership potential, and excellent analytical skills. Delivered constructive feedback and coaching to customer service agents, successfully resolvi...