Virtual AssistantVirtual Assistant
Jenny
ID Verified$650
per month
($4/hour)
Profile Description
Results-driven Cold Caller and Customer Service Representative with 3.5+ years of experience in outbound calling, lead generation, appointment setting, and customer support. Skilled in handling high-volume calls, qualifying prospects, managing customer concerns, and maintaining strong client relationships. Experienced in CRM management, troubleshooting support, and coordinating with teams to achieve business goals.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Sales & Business Development
Virtual Assistance & Admin
Customer Success
Work Experience
Real Estate Cold Caller/Appointment Setter
Hypr Service
May 2023 - Oct 2024
Key Achievements:
• Conducted high-volume outbound calls for real estate campaigns to generate leads and identify potential clients. • Qualified prospects based on business requirements and customer needs. • Scheduled appointments and coordinated follow-ups to increase sales opportunities. • Maintained accurate call records and updated customer information. • Built rapport with prospects while handling objections professionally.
Customer Service Representative-Dispatch
Sitel Philippines Corporation
May 2018 - May 2019
Key Achievements:
• Assisted customers with appliance-related concerns and provided troubleshooting support. • Scheduled technician visits and coordinated service requests between customers and field teams. • Managed customer inquiries while ensuring timely and accurate resolutions. • Maintained customer satisfaction through effective communication and problem solving.
Customer Service Representative-Back Office Support
Sitel Philippines Corporation
Apr 2017 - May 2018
Key Achievements:
• Provided customer support by addressing account concerns, inquiries, and service related issues. • Handled administrative tasks including data entry and record maintenance. • Updated customer information and ensured accuracy of documentation. • Supported team operations to maintain efficient workflow.