General Virual AssistantGeneral Virual Assistant
Jean
ID Verified$800
per month
($5/hour)
Profile Description
Experienced Customer Service Representative, Content Moderator, Technical Support Specialist, and Virtual Assistant with a strong background in handling customer inquiries, technical troubleshooting, account management, content moderation, retention, and dispatch operations. I have supported global companies including Lyft, American Home Shield, Meta, Canva, Arlo, and GoGoGrandparent, delivering exceptional customer experiences across phone, email, and chat channels. Skilled in resolving complex...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Human Resources
Virtual Assistance & Admin
Work Experience
Content Moderator
Meta (Facebook, Instagram, and Threads)
Aug 2021 - May 2026
Key Achievements:
Reviewed and moderated advertisements across Facebook, Instagram, and Threads to ensure compliance with platform policies and community standards. Identified content creators, categorized creator profiles based on platform algorithms, and maintained accuracy in moderation decisions while supporting content quality and platform integrity.
Virtual Assistant | Dispatcher | Sales
Gogo Grandparent Technologies
Sep 2024 - Dec 2024
Key Achievements:
Assisted customers by offering subscription plans, handling customer retention, and providing support for service inquiries. Coordinated and scheduled transportation services, arranged prescription pickups, and ensured timely and accurate dispatch operations while delivering excellent customer service.
Technical Chat Support
Arlo Technologies, Inc.
Apr 2023 - Sep 2023
Key Achievements:
Provided chat-based technical support to Arlo camera owners by troubleshooting device, connectivity, and account-related issues. Assisted customers with product setup, diagnostics, and resolution of technical concerns while ensuring a positive customer experience.
Customer Service Representative | Retention | Sales
American Home Shield Corporation
May 2020 - Aug 2021
Key Achievements:
Handled inbound calls from homeowners, educated customers on home warranty coverage and benefits, promoted suitable plans, and supported retention efforts by addressing concerns and reducing cancellations. Coordinated technician appointments and ensured excellent customer service.
Customer Service Representative
Lyft
Oct 2019 - May 2020
Key Achievements:
Provided phone and email support to passengers and drivers, assisting with account inquiries, app troubleshooting, ride-related issues, and location pin adjustments. Processed refunds, reviewed driver applications and DMV records, and managed escalated cases involving safety, health, and passenger-driver disputes while ensuring timely and effective resolution.