Team LeadTeam Lead
John
1,200/mo
Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$1,200
per month
($7/hour)
Member since June 2026
Profile Description
Customer support operations leader with 4+ years of experience managing teams, enforcing quality standards, handling complex escalations, and reporting on CSAT, FCR, and response time KPIs in high-volume BPO environments. Experienced across ecommerce, B2B, and B2C verticals; proficient with Zendesk and Freshdesk with a consistent track record of building SOPs, automation tools, and coaching frameworks that raise team performance at scale.
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Lead ManagementAdvanced
Live Chat SupportIntermediate
Phone SupportIntermediate
Email SupportIntermediate
LiveChatIntermediate
Data & Analytics
Specialized Skills
Performance ManagementIntermediate
OnboardingIntermediate
Virtual Assistance & Admin
Calendar ManagementAdvanced
Email ManagementAdvanced
Document ManagementAdvanced
Meeting CoordinationAdvanced
AsanaBeginner
NotionBeginner
TrelloBeginner
AirtableBeginner
ClickUpBeginner
Monday.comBeginner
Quick Stats
Age23 years
GenderMale
English LevelFluent
ID VerificationNot verified
Portfolio
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