Service Desk/Help DeskService Desk/Help Desk
JAY
800/mo
Trece Martires, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$800
per month
($5/hour)
Member since October 2026
Profile Description
IT Service Desk professional with 6+ years across technical support, IT administration, and customer-facing service roles, including nearly three years as an L1 Service Desk Analyst on ServiceNow. Experienced in Microsoft 365, Active Directory/Entra ID, Okta MFA, remote support, and incident and service request management. Triages 20+ incidents daily while sustaining a 92% SLA compliance rate. Combines hands-on troubleshooting with clear written and verbal communication and brings consultati...
Top Skills
Email Support · <1 yearLive Chat Support · <1 yearLiveChat · <1 yearPhone Support · <1 yearTechnical Support · <1 year
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Live Chat SupportBeginner
Phone SupportBeginner
Ticket ManagementBeginner
Technical SupportBeginner
Email SupportBeginner
LiveChatBeginner
Work Experience
Service Desk
Infosys
Jul 2023 - Jun 2026
Quick Stats
Age33 years
English LevelFluent
ID VerificationNot verified
Portfolio
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