Expert Customer Service Representative / VAExpert Customer Service Representative / VA
Jasmin
$1,365
per month
($8/hour)
Profile Description
I am an accomplished eCommerce Customer Service Representative with 9 years of hands-on experience in customer support and 3 years as a freelancer, highly skilled in handling chat, email, and phone communications, capable of resolving complex issues, managing refunds and returns, providing upselling and cross-selling opportunities, and ensuring exceptional customer satisfaction, while being proficient in platforms such as Shopify, Zendesk, and Zoho CRM, and what truly sets me apart is my long-te...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Sales & Business Development
Work Experience
Customer Service Representative/ Technical Support
Sitel
Nov 2016 - Jan 2025
Key Achievements:
Over 9 years, I have provided multi-channel customer and technical support, managed orders and troubleshooting, upsold products, used Shopify, Zendesk, and Zoho CRM, and consistently delivered high customer satisfaction while improving resolution times.