Customer serviceCustomer service
James
2,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: EU timezone
$2,000
per month
($11/hour)
Member since September 2026
Profile Description
Professional with proven expertise in high-volume telesales, client relationship management, and conflict resolution across financial and retail sectors. Demonstrates a strong track record of driving sales conversions, customer retention, and efficient account administration, supported by roles at Mogo Auto, Mi Store, and Easy Kash. Holds a Bachelor of Arts in Tourism and Political Science from the University of Nairobi, combining strong analytical, research, and negotiation skills with a client...
Top Skills
Email Support · <1 yearIntercom · <1 yearLead Management · <1 yearPhone Support · <1 yearTicket Management · <1 year
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Email SupportBeginner
Phone SupportBeginner
Lead ManagementBeginner
Ticket ManagementBeginner
ZendeskBeginner
IntercomBeginner
Work Experience
Customer care assistant
Mogo Auto
Apr 2025 - Jul 2026
Phone SupportTicket ManagementLead ManagementEmail Support
Quick Stats
Age27 years
English LevelFluent
ID VerificationNot verified
Certifications
Computer certificate
Education
Bachelor's Degree
University of Nairobi
2020 - 2024