James

Order Processing and Client Onboarding

James

ID Verified
900/mo
Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Experenced in CS, tech support & e-commerce. Skilled in Zendesk, Slack, Teams. Empathetic, process-driven.

Top Skills

Phone Support · 5 yearsLive Chat Support · 3 yearsOrder Processing · 2 yearsTechnical Support · 2 yearsEmail Support · 1 year

Skills & Expertise

Customer Success

Phone SupportExpert
Live Chat SupportAdvanced
Technical SupportIntermediate
Email SupportIntermediate
Ticket ManagementBeginner
ZendeskBeginner
LiveChatBeginner

E-commerce & Marketplace

Order ProcessingIntermediate

Work Experience

Resident Support Agent

Rippling EOR

Feb 2024 - Jul 2025

Live Chat SupportPhone SupportTicket ManagementLiveChatEmail SupportZendeskTechnical Support

Order Placement

Sitel

Sep 2018 - Feb 2020

Live Chat SupportPhone SupportLiveChatEmail Support

Customer Support Representative

Afni

May 2015 - May 2017

Quick Stats

Age42 years
English LevelFluent
ID VerificationVerified

Education

Bachelor's Degree

Polytechnic University of the Philippines

2002 - 2006