Jamaica

Virtual Assistant / Customer Service Professional

Jamaica

ID Verified
700/mo
Caloocan, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Hi, Im Jamaica Palomiano. 31 currently residing at Metro manila. Ive been with my current company for almost 5 years now as an advisor 2. Working for customer service for 12 years. My current role here is to set appointments for our client's patients for their vaccines and laboratory works, also checking for the status of their prescriptions. Giving them a high quality customer service and growing together with our client. I am a career driven professional, punctual and can do task with less sup...

Top Skills

Calendar Management · 5 yearsCustomer.io · 5 yearsPhone Support · 5 yearsZendesk · 5 yearsCandidate Sourcing · <1 year

Skills & Expertise

Human Resources

Candidate SourcingBeginner
RecruitmentBeginner

Virtual Assistance & Admin

Calendar ManagementExpert
Email ManagementBeginner
Executive Assistant ServicesBeginner

Customer Success

Customer.ioExpert
Phone SupportExpert
ZendeskExpert
Email SupportBeginner
IntercomBeginner
Live Chat SupportBeginner
LiveChatBeginner

Work Experience

Advisor 2

Concentrix CVG Philippines Inc

Apr 2022 - Present

Key Achievements:

Agent of the year for year 2023 and a PAP Talent Aquisition for the account.

Phone SupportEmail SupportLive Chat SupportEmail ManagementExecutive Assistant ServicesRecruitment

Quick Stats

Age31 years
English LevelConversational
ID VerificationVerified

Certifications

Bachelor of Science in Business Administration

Education

Bachelor's Degree

Immaculada Concepcion College

2022 - 2026