Administrative Support SpecialistAdministrative Support Specialist
Joan
ID Verified$1,500
per month
($9/hour)
Profile Description
My name is Joan Annaliza M. Tapnio, My career began in technical support at Concentrix, where I assisted customers with troubleshooting and configuration of retail security systems. This role sharpened my problem‑solving skills and taught me the importance of clear, empathetic communication. I then transitioned into administrative work, where I have steadily progressed to handling complex operational responsibilities — from organising meetings and processing invoices to managing work orders and ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Administrative Specialist
PRTNA Outsourcing
Feb 2022 - May 2026
Key Achievements:
As i transitioned to administrative work, I have steadily progressed to handling complex operational responsibilities — from organising meetings and processing invoices to managing work orders and compliance registers. Each step has strengthened my ability to balance technical detail with professional communication.
Technical Support Representative
Concentrix
Aug 2021 - Jan 2022
Key Achievements:
As a technical support at Concentrix, I assisted customers with troubleshooting and configuration of retail security systems. This role sharpened my problem‑solving skills and taught me the importance of clear, empathetic communication
Quick Stats
Education
Bachelor's Degree
City College of Angeles
2020 - 2025