Virtual AssistantVirtual Assistant
Jackelyn
ID Verified$800
per month
($5/hour)
Profile Description
Detail-oriented Virtual Assistant and Customer Support Professional with over 3 years of experience in scheduling, data management, and customer service. Experienced in managing calendars, coordinating appointments weekly, organizing workflow and using tools such as GoHighLevel, Google workspace, and Microsoft office, to improve daily operations and productivity.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Customer Success
Work Experience
WANNAB Studio, LLC
Virtual Assistant
Aug 2024 - Jul 2026
Key Achievements:
Handled client calls, inquiries, and follow-ups in a timely and professional manner. Scheduled meetings and updated CRM records to support the sales team. Organized emails, calendars, and data to keep daily operations running smoothly. Handled administrative tasks such as data entry, document preparation, payments, and recordkeeping.
Customer Service Representative
Teleperformance
Mar 2023 - Jul 2024
Key Achievements:
Assisted customers by resolving concerns promptly and professionally on first contact. Handled bookings and rebookings accurately while ensuring smooth travel arrangements. Maintained detailed records and followed procedures to support customer satisfaction and retention.
Customer Service Representative
VXI Global Holdings
Feb 2022 - Feb 2023
Key Achievements:
Troubleshot and resolved technical issues, boosting customer satisfaction. Guided customers through billing and account concerns, helping reduce churn. Documented and tracked issue resolutions, enhancing reporting accuracy.
Quick Stats
Education
Bachelor's Degree
Saint Peter's College of Toril, Inc.
2022 - 2025