Executive virtual assistant/ Customer service representativeExecutive virtual assistant/ Customer service representative

Job Responsibilities:

Provide executive support to 8–12 entrepreneurs and CEOs and creative professionals for 1 year by scheduling their calendars across different time zones without any conflicts. plan complete travel arrangements for C-level clients which includes booking flights and hotels and obtaining visas and creating itineraries while securing 15–30% lower travel expenses through my vendor negotiations and dea... more...

Job Responsibilities:

Lead and manage a team of 15–25 virtual customer support agents handling 800+ monthly customer interactions across live chat, email, phone, and ticketing systems. Reduced average handle time (AHT) by 22% and ticket backlog by 65% by implementing new workflows, macros, and knowledge base improvements. Own full P&L responsibility for the customer support department, consistently achieving 8–12% unde... more...

Job Responsibilities:

Led the administrative support team that provided executive assistance to 10-15 C-level clients and business leaders across US, UK, and Australian time zones. Managed complex calendar scheduling and rescheduling via Google Calendar and Calendly, removing any scheduling conflicts for 24 consecutive months. Coordinated end-to-end travel arrangements including flights, hotels, visas, and ground trans... more...