Executive Virtual AssistantExecutive Virtual Assistant
Iris
$1,700
per month
($10/hour)
Profile Description
I have over 4 years of experience in customer service, handling phone, email, and chat support across different platforms, and about 2 years as a General Virtual Assistant. In my phone-based support experience working with international companies, I assisted primarily in B2B environments. I worked as an IT Service Desk Analyst, where I handled inbound calls from clients in industries like pharma and retail. I assisted users with hardware and software issues, guided them step-by-step using knowl...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Marketing & Growth
Virtual Assistance & Admin
Work Experience
General Virtual Assistant
New Driver Programme
Feb 2024 - Feb 2026
Key Achievements:
Provided admin and customer support for multiple brands via Freshdesk Managed social media, email marketing, WordPress, and onboarding tools Designed in Canva and handled Google Ads campaigns and Business Profile optimization
Data Administrative Analyst
Alphanumeric Systems
Jan 2022 - Jan 2024
Key Achievements:
Manage client accounts, user data, and tool usage. Organize tasks, handle documentation, and ensure compliance. Improve processes and communicate with clients as needed.
IT Service Desk Analyst L1
People Plus Tech
Dec 2021 - Dec 2022
Key Achievements:
Handled B2B inbound calls for pharma clients’ hardware/software issues Troubleshot via Knowledge Base; escalated unresolved issues to L2 or relevant team
IT Helpdesk Support L1
Probe Group CX
Nov 2019 - Nov 2020
Key Achievements:
Managed B2B inbound calls for supermarket clients’ hardware/software issues Followed Knowledge Base troubleshooting; escalated unresolved tickets appropriately