Customer Support | E-commerce | Roadside AssistanceCustomer Support | E-commerce | Roadside Assistance

Key Achievements:

• Responded to customer inquiries regarding orders, products, shipping, tracking, refunds, returns, and replacements through written support channels. • Reviewed order information and customer history to understand issues and provide accurate, policy-based solutions. • Managed multiple support requests while following up on unresolved concerns and coordinating with internal teams when further assistance was required.

Key Achievements:

• Led and managed a dedicated customer support team, ensuring customers received timely, accurate, and professional assistance. • Monitored team performance, provided constructive feedback, and supported continuous improvement and professional development. • Coached team members on effective customer communication, brand knowledge, and problem-solving strategies. • Served as a key point of contact for brand-related customer support concerns, escalations, and resolution. • Helped maintain consistent customer service standards while supporting the team's day-to-day operations.

Key Achievements:

• Provided emergency roadside assistance to Enterprise and National car rental customers. • Gathered and documented important details including the customer's situation, vehicle issue, location, and service requirements. • Coordinated service requests and dispatched appropriate roadside assistance providers based on customer needs. • Communicated with customers and service providers to help resolve issues efficiently and ensure appropriate assistance was provided.

Key Achievements:

• Handled customer inquiries and maintained accurate records of customer interactions, concerns, and actions taken. • Resolved product and service-related issues by identifying the cause of the customer's concern and determining the appropriate solution. • Clearly explained solutions and assisted customers throughout the resolution process. • Followed up on customer concerns when necessary to help ensure issues were properly resolved. • Maintained accurate documentation while providing professional and customer-focused service.