Customer Service RepresentativeCustomer Service Representative

Key Achievements:

Promoting and selling products/services Communicating clients using online platforms Create connections to the clients

Key Achievements:

Manage large volumes of inbound and outbound communication via phone, live chat, and email Troubleshoot complaints, process product returns, track orders, and resolve billing discrepancies Drive client revenue by cross-selling or upselling relevant additional products and services

Key Achievements:

Managing end-to-end recruitment pipelines Processing documentation and guiding new hires through the local organizational structure Tracking daily employee attendance, managing schedules and time-keeping

Key Achievements:

Greet arriving patients, manage check-in/check-out workflows, and handle patient inquiries Work closely with dental assistants and dentists to communicate schedule shifts Oversee daily billing, process cash/card payments, handle insurance pre-authorizations, and manage patient treatment plan payment financing.