Executive Virtual Assistant | Customer Support SpecialistExecutive Virtual Assistant | Customer Support Specialist

Hyvonne

ID Verified

1,000/mo

NANYUKI, Kenya

Looking for Part-time

6 hours/day

Availability: US / EU / Asia timezone

$1,000

per month

($6/hour)

Member since February 2026

Profile Description

I help busy founders and executives stay organized by managing their inbox, scheduling meetings, and keeping daily operations running smoothly. With experience handling 40+ emails daily, coordinating meetings across time zones, and maintaining accurate CRM records, I make sure nothing slips through the cracks.

Top Skills

Calendar Management · 3 years Canva · 3 years ClickUp · 3 years Data Entry · 3 years Document Management · 3 years

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Virtual Assistance & Admin

Calendar ManagementAdvanced

Email ManagementAdvanced

Data EntryAdvanced

Document ManagementAdvanced

Research & Information GatheringAdvanced

Executive Assistant ServicesAdvanced

Meeting CoordinationAdvanced

NotionAdvanced

TrelloAdvanced

Monday.comAdvanced

ClickUpAdvanced

Customer Success

Social Media SupportAdvanced

ZendeskAdvanced

Design & Creative

CanvaAdvanced

Marketing & Growth

HubSpotAdvanced

Work Experience

Customer Support | Admin Assistant

Support Your App

Aug 2023 - Nov 2025

Job Responsibilities:

Resolved 25–40 weekly customer inquiries via email and live chat while maintaining clear, professional communication. Tracked and documented support tickets, ensuring 100% follow-up completion and improved service coordination. Assisted with appointment scheduling and reminders, reducing no-show rates and improving workflow efficiency. Maintained organized digital records and documentation system...

Document ManagementMeeting CoordinationMonday.comZendeskResearch & Information GatheringNotionClickUpCanvaExecutive Assistant ServicesTrello

Administrative Virtual Assistant

Global | Remote Clients

Dec 2022 - Oct 2025

Job Responsibilities:

Coordinated and managed 15+ weekly meetings across multiple time zones, maintaining 100% scheduling accuracy and reducing missed appointments. Organized and maintained executive inboxes handling 40+ emails per day, improving response time to within 12–24 hours. Performed high-accuracy data entry and CRM updates (HubSpot), maintaining organized client records and supporting consistent lead follow...

Email ManagementCalendar ManagementData EntryDocument ManagementExecutive Assistant ServicesResearch & Information GatheringMeeting CoordinationTrelloClickUpZendesk

Quick Stats

Age23 years

GenderOther

English LevelFluent

Other Languages

SwahiliFluent

ID VerificationVerified

Portfolio

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Certifications

Google Project Mnagement(Coursera)

Google Workspace Certification (Google)

Administrative Proffesional Certification( Alison)

Education

High-school

NGOBIT GIRLS

2016 - 2019