Customer Service Representative/Quality AnalystCustomer Service Representative/Quality Analyst
Haydee
ID Verified$850
per month
($5/hour)
Profile Description
Results-driven professional with expertise in customer service, technical support, and quality analysis. With a strong background in BPO since 2018. I have consistently delivered high-quality service and driven process improvement. My 2-year experience as a Quality Analyst has equipped me with skills in auditing, monitoring, and analyzing customer interactions to enhance the overall customer experience.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Account Specialist
JPMorgan Chase & Co.
Jul 2025 - Dec 2025
Key Achievements:
● Credit Analysis - Experience with credit information and financial data analysis ● Financial Data Analysis - Skilled in analyzing client financial data to drive business growth ● TSYS Tool Expertise - Proficient in using TSYS tools for credit management and analysis ● Problem-Solving - Proven ability to resolve client issues and provide solutions
Customer Advisor
Trip.com Group
Jan 2025 - Jun 2025
Key Achievements:
• Customer Service Excellence - Experience in handling passenger concerns and issues • Travel Planning Expertise - Skilled in assisting with travel itineraries and documentation • Multichannel Support - Experience handling customer inquiries across blended channels (Voice, Chat, and Email)
Quality Analyst
VXI Holding
Sep 2022 - Dec 2024
Key Achievements:
• Calibration and Quality Assurance - Handling calibrations and ensuring quality standards are met • Training and Development - Conducting QA&ZT Talks for new hires and roadshows for tenured agents • Reporting and Analysis - Sending daily reports to operations on escalations, survey audits, and other key metrics • Agent Coaching - Conducting audits on new and tenured agents to ensure quality calls and customer interactions • Process Improvement - Identifying areas for improvement and implementing changes to enhance customer experience
Customer Service/Technical Support Representative
VXI Holdings
Aug 2020 - Sep 2022
Key Achievements:
• Technical Troubleshooting - Skilled in basic troubleshooting for local channels and services • CRM Expertise - Proficient in using Salesforce CRM tool • Account Management - Experience updating customer accounts and creating new accounts for TV, Internet, and Phone services
Technical Support Representative
Iopex Technologies
Apr 2019 - Aug 2020
Key Achievements:
• Customer Support - Assist customers with hiding or privatizing their personal information online • Subscription Sales - Sell subscriptions to customers to keep their accounts private • Product Knowledge - Have in-depth knowledge of available subscription options and features
Fraud Analyst
Teleperformance
Nov 2018 - Apr 2019
Key Achievements:
● Assist customers in creating fraud alerts/tickets about the unrecognized charges on their account ● Provides information/details about the unrecognized charges on their bank accounts