Virtual Assistant. Customer support SpecialistVirtual Assistant. Customer support Specialist
Harriet
ID Verified$800
per month
($5/hour)
Profile Description
Hi there, I'm Harriet Wanjiku a virtual assistant and customer service professional with more than two years of experience in administrative support, customer service, and client communication. I have expertise answering questions from clients, effectively resolving problems, scheduling, replying to emails and chats, and making sure clients receive prompt, courteous assistance. In order to sustain solid client relationships and raise customer satisfaction, I am proficient in problem-solving, com...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Virtual Assistance & Admin
Specialized Skills
Work Experience
Quality Analyst
AMERIGAS
Jan 2026 - Apr 2026
Job Responsibilities:
1.Auditing and monitoring inbound/outbound calls, email and chats 2.Provide feedback to the agents 3.Providing coaching and calibration session to promote quality and call standards are followed. 4.Tracking performance and areas that need improvement and providing materials that can assist on specific areas. 5.Conducting training and refresher session.
Customer Support Specialist
AMERIGAS
Sep 2024 - Apr 2026
Job Responsibilities:
1.Receiving ,answering calls and also responding to customer emails and live chats for AmeriGas Company in United States 2.Resolving customers concerns or any problem