Customer Support LeadCustomer Support Lead
Harold
$1,400
per month
($8/hour)
Profile Description
A dynamic leader with 10+ years in customer support, project management, and quality assurance. I have shown and a proven track record in enhancing team performance and streamlining processes. Skilled in stakeholder engagement, data analysis, and training development. Inclined about improving customer experience and driving operational excellence. I am results-driven leader in project implementation, customer support, and quality assurance, thriving in dynamic environments.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Specialized Skills
Sales & Business Development
Customer Success
Work Experience
Customer Support Lead
Zimplistic Phils
Jun 2024 - May 2026
Key Achievements:
Customer Contact Service delivery transition and Process & tools innovation: 75% Improvement on efficiency on technical resolution and retention response and handling time and planned and execute the transition of the Operations from India to Philippine, and execute the optimization of operational processes to enhance customer experience by working the project manager and developers to the development and integration of tools and user interfaces (UI).
Project Deployment and Implementation
Trax
Jun 2021 - Jun 2024
Key Achievements:
Achieved deployment success rates exceeding 90% for logistics company partners through effective project management, meticulous planning, and strong collaboration, ensuring seamless integration and timely fulfillment of all client requirements.
Quick Stats
Education
Bachelor's Degree
Negros Oriental State University
1998 - 2002