CSR, Admin, Senior RecruiterCSR, Admin, Senior Recruiter
Guillian
ID Verified$1,000
per month
($6/hour)
Profile Description
SKILLS • Proficient in CRM and Help Desk systems (Salesforce, Zendesk, ServiceNow) • Experienced with call center tools and telephony systems (Avaya, Five9) • Skilled in Microsoft Office Suite and Google Workspace • Familiar with knowledge base platforms • Basic troubleshooting of software, hardware, and network issues • Remote support tools (TeamViewer, LogMeIn) • Data analysis and reporting using Excel and Google Sheets • Quality assurance tools (NICE, Verint) Clear and professional verbal and...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
Sales & Business Development
Work Experience
Senior Recruiter
PSG Global Solutions
Jun 2025 - Present
Key Achievements:
• Delivers recruitment support to US-based clients from the Philippines. • Performs heavy phone engagement, scheduling interviews, pre-assessing candidates, and facilitating onboarding. • Maintains sourcing pipelines, performance metrics, and client coordination. • Works night shifts, often in Quezon City or hybrid office setups, depending on the account level.
Arbitration Coordinator
Saperium
Nov 2024 - Apr 2025
Key Achievements:
• Managed the arbitration process from initiation to resolution, ensuring adherence to legal and procedural standards. • Collected and organized case files and evidence for arbitration cases. • Coordinated hearings and served as the main point of contact for all arbitration participants. • Maintain accurate and confidential records.
Senior Process Executive
Infosys BPM
May 2024 - Nov 2024
Key Achievements:
• Oversaw complex financial/operational processes and ensure high service quality. • Provided exceptional client support, ensuring regulatory compliance and accurate documentation. • Mentored new hires and collaborated across teams to standardize workflows and improve client satisfaction.
Cruise Representative
Royal Caribbean International
Nov 2023 - May 2024
Key Achievements:
• Assisted travel agents with bookings, product info, and policy clarifications. • Promoted cruise products and resolved complex booking and payment issues. • Maintained up-to-date knowledge of RCG services and collaborated with internal
Multiple Roles
24/7 InTouch Manila
Feb 2019 - Nov 2023
Key Achievements:
• Trip Coordinator / Non-Trip Coordinator: Managed account and reservation inquiries. • Resolution Specialist: Mediated guest host issues and processed refunds/disputes. • Subject Matter Expert: Supported coaching, knowledge base, and team data analysis. • Team Lead Apprentice: Guided teams during TL absences, tracked performance metrics, and suggested workflow improvements. • Trainer Apprentice: Assisted in training delivery, content creation, and trainee evaluations.
CSR/TSR
Alorica
Jul 2018 - Jan 2019
Key Achievements:
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. • Analyze customer service trends to discover areas of opportunity and provide feedback to management. • Clarified customer issues and determined the root cause of problems to resolve product or service complaints. • Troubleshooting devices and other telecommunications services being offered. • Delivered general support for telecommunication issues (mobile and internet plans) • Provided remote technical troubleshooting and assistance with claims
Quick Stats
Education
Associate's Degree
Bulacan State University
2013 - 2018