Virtual AssistantVirtual Assistant
Grace
ID Verified$1,672
per month
($10/hour)
Profile Description
Virtual Assistant with a strong background in customer experience and business support. Experienced in handling client communication across multiple channels, managing inquiries, and supporting sales and follow-up processes. Brings a calm, organized approach to remote work, ensuring clients receive timely responses and a seamless experience at every stage.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Community Moderator
Malaica
Apr 2025 - Nov 2026
Job Responsibilities:
Moderated and managed an active online community, ensuring a safe, respectful, and supportive environment. Engaged members through conversations and prompts, increasing participation and community activity. Enforced community guidelines consistently while handling sensitive situations with empathy and professionalism. Provided timely responses to member questions, strengthening trust and retent...
Virtual Assistant
Upwork
Mar 2026 - Apr 2026
Job Responsibilities:
Created high quality content for social media pages. Created content that converted.
Customer Support
Malaica
Nov 2025 - Feb 2026
Job Responsibilities:
Responded to high-volume customer inquiries across chat and messaging channels while maintaining fast response times. Resolved client issues efficiently, improving overall customer satisfaction and trust in the platform. Supported onboarding of new users by providing clear guidance and timely assistance. Maintained accurate records of customer interactions to support follow-ups and service impr...