Grace

virtual assistant, customer service, personal assistant

Grace

3,080/mo
NAIROBI, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

Professional Summary Highly organized and dependable Virtual Assistant with a strong background in administrative and operational support. Experienced in managing calendars, emails, data entry, and client communication while working remotely with minimal supervision. Known for attention to detail, confidentiality, and the ability to prioritize tasks efficiently in fast-paced environments. Committed to delivering high-quality support that helps teams and executives stay focused and productive. W...

Top Skills

Calendar Management · 5 yearsCustomer.io · 5 yearsDocument Management · 5 yearsEmail Support · 5 yearsExecutive Assistant Services · 5 years

Skills & Expertise

Customer Success

Phone SupportExpert
Email SupportExpert
Social Media SupportExpert
Ticket ManagementExpert
Customer.ioExpert
LiveChatAdvanced

Virtual Assistance & Admin

Executive Assistant ServicesExpert
Document ManagementExpert
Personal Assistant ServicesExpert
Meeting CoordinationExpert
Calendar ManagementExpert
Research & Information GatheringExpert

Work Experience

executive assistant

wellington ltd

Jan 2024 - Present

Phone SupportTicket ManagementExecutive Assistant ServicesMeeting CoordinationEmail SupportCustomer.ioDocument ManagementCalendar ManagementSocial Media SupportPersonal Assistant ServicesResearch & Information Gathering

administrative assistant

Getnesh ltd

Jan 2021 - Dec 2023

Key Achievements:

Developed and maintained organized filing systems (digital and cloud-based), improving document retrieval efficiency Created SOPs, trackers, and workflows that improved task follow-up and team coordination Successfully coordinated meetings, travel, and schedules for senior staff across multiple time zones Improved data accuracy by maintaining error-free records in spreadsheets and CRM systems Handled high volumes of client inquiries with professional and timely communication, boosting client satisfaction

Phone SupportTicket ManagementExecutive Assistant ServicesEmail SupportCustomer.ioDocument ManagementCalendar ManagementSocial Media SupportPersonal Assistant ServicesResearch & Information Gathering

Quick Stats

Age30 years
English LevelFluent
ID VerificationNot verified
Portfolio
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