Customer Service Representative | Sales & After-SalesCustomer Service Representative | Sales & After-Sales
Glaizel
ID Verified$1,000
per month
($6/hour)
Profile Description
Customer-focused and detail-oriented professional with extensive experience across front desk reception, e-commerce support, and logistics coordination. Proven track record in managing Shopify operations, resolving chargeback disputes, and efficiently dispatching HVAC service teams. Skilled at handling high-volume email ticketing systems, assisting customers with product inquiries, and delivering exceptional service that drives satisfaction and operational efficiency.
Skills & Expertise
Skill Levels Explained:
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E-commerce & Marketplace
Sales & Business Development
Work Experience
Customer Service Representative
Virtualist Business Solution
Jan 2024 - Dec 2025
Job Responsibilities:
Dedicated E-commerce Customer Service Representative skilled in managing high-volume email ticketing queues to deliver prompt, solutions-oriented support. Proficient in executing post-purchase operations, including accurately processing refunds, coordinating product exchanges, and managing return logistics such as issuing shipping labels and tracking inbound inventory. Highly adept at financial ri...
HVAC Dispatcher
Superior Hydronics Inc.
Jan 2024 - Oct 2025
Job Responsibilities:
• Schedule technician dispatches based on urgency, tech location, and specific skill sets. • Optimize daily routes to minimize travel time, reduce fuel costs, and ensure on-time arrivals. • Coordinate emergency calls efficiently, rearranging existing schedules to handle urgent heating or cooling failures. Customer Service & Communication • Handle incoming calls from residential or commercial cli...
Dispatcher
Primer Communications
Jan 2022 - Dec 2024
Job Responsibilities:
Efficient and safety-conscious Towing Company Dispatcher skilled in managing high-volume inbound emergency calls, roadside assistance requests, and commercial towing dispatches. Proficient in assessing situations quickly to determine the correct equipment needed, factoring in vehicle types, weight ratings, and recovery conditions. Adept at optimizing daily logistics by tracking fleet locations via...
Front Desk Receptionist
Herbal Hot Spring Resort
Jan 2021 - Dec 2022
Job Responsibilities:
Dynamic and guest-oriented Resort Front Desk Receptionist skilled in managing guest check-ins, check-outs, and resort reservations to deliver an exceptional hospitality experience. Proficient in handling high-volume switchboards, routing calls appropriately, and addressing guest inquiries regarding resort amenities, local attractions, and itinerary planning. Adept at coordinating closely with hous...
Quick Stats
Education
Bachelor's Degree
Occidental Mindoro State College
2017 - 2021