Glaizel

Customer Service Representative | Sales & After-Sales

Glaizel

ID Verified
1,000/mo
Manila, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Customer-focused and detail-oriented professional with extensive experience across front desk reception, e-commerce support, and logistics coordination. Proven track record in managing Shopify operations, resolving chargeback disputes, and efficiently dispatching HVAC service teams. Skilled at handling high-volume email ticketing systems, assisting customers with product inquiries, and delivering exceptional service that drives satisfaction and operational efficiency.

Skills & Expertise

E-commerce & Marketplace

ShopifyBeginner

Sales & Business Development

Work Experience

Customer Service Representative

Virtualist Business Solution

Jan 2024 - Dec 2025

Job Responsibilities:

Dedicated E-commerce Customer Service Representative skilled in managing high-volume email ticketing queues to deliver prompt, solutions-oriented support. Proficient in executing post-purchase operations, including accurately processing refunds, coordinating product exchanges, and managing return logistics such as issuing shipping labels and tracking inbound inventory. Highly adept at financial ri...

HVAC Dispatcher

Superior Hydronics Inc.

Jan 2024 - Oct 2025

Job Responsibilities:

• Schedule technician dispatches based on urgency, tech location, and specific skill sets. • Optimize daily routes to minimize travel time, reduce fuel costs, and ensure on-time arrivals. • Coordinate emergency calls efficiently, rearranging existing schedules to handle urgent heating or cooling failures. Customer Service & Communication • Handle incoming calls from residential or commercial cli...

Dispatcher

Primer Communications

Jan 2022 - Dec 2024

Job Responsibilities:

Efficient and safety-conscious Towing Company Dispatcher skilled in managing high-volume inbound emergency calls, roadside assistance requests, and commercial towing dispatches. Proficient in assessing situations quickly to determine the correct equipment needed, factoring in vehicle types, weight ratings, and recovery conditions. Adept at optimizing daily logistics by tracking fleet locations via...

Front Desk Receptionist

Herbal Hot Spring Resort

Jan 2021 - Dec 2022

Job Responsibilities:

Dynamic and guest-oriented Resort Front Desk Receptionist skilled in managing guest check-ins, check-outs, and resort reservations to deliver an exceptional hospitality experience. Proficient in handling high-volume switchboards, routing calls appropriately, and addressing guest inquiries regarding resort amenities, local attractions, and itinerary planning. Adept at coordinating closely with hous...

Quick Stats

Age28 years
GenderFemale
English LevelFluent
ID VerificationVerified
Portfolio
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Education

Bachelor's Degree

Occidental Mindoro State College

2017 - 2021