Gladys

CSR, Account Manager, Telemarketer, appointment setter

Gladys

ID Verified
700/mo
Angat, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

Experienced Sales Development and Customer Service professional with a strong background in appointment setting, cold calling, and client support across diverse industries including financial services, legal assistance, technology, and retail. Skilled in managing 150–200 daily outbound calls, educating clients on cost-saving solutions, and connecting prospects with tailored services. Known for adaptability in both B2B and B2C environments, resilience under high-volume targets, and a disciplined ...

Top Skills

Email Support · <1 yearLive Chat Support · <1 yearPhone Support · <1 yearShopify · <1 yearTicket Management · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Ticket ManagementBeginner
Email SupportBeginner
ZendeskBeginner

E-commerce & Marketplace

ShopifyBeginner

Work Experience

Account Manager

Ecube Labs. / Haulla

Oct 2025 - Mar 2026

Key Achievements:

Key Achievements: Consistently exceeded daily outreach targets by initiating contact with over 150 local business owners per day, demonstrating resilience and discipline in high-volume calling. Successfully educated business owners on cost-saving dumpster services, leading to measurable reductions in their monthly trash bills and positioning Haulla/Ecube Labs as a trusted partner in waste management. Built rapport with diverse business owners, effectively overcoming objections and converting cold leads into engaged prospects. Contributed to the company’s expansion in the Houston market by driving awareness and adoption of sustainable, cost-efficient waste solutions. Responsibilities: Conducted structured cold calls to introduce Haulla/Ecube Labs’ services and highlight financial benefits. Delivered clear, persuasive explanations of how businesses could lower operational costs through optimized trash collection. Maintained accurate records of outreach activities and client responses to support follow-up and pipeline management. Collaborated with the sales team to ensure smooth handoffs of qualified leads for further engagement and closing.

Email SupportPhone Support

Quick Stats

Age38 years
English LevelConversational
ID VerificationVerified

Education

Bachelor's Degree

Asian College of Science and Technology

2005 - 2008