Tea Shop ManagerTea Shop Manager
Giuseppe
$400
per month
($2/hour)
Profile Description
I am an experienced customer service professional with more than five years of experience in voice, non-voice, chat, and face-to-face support. Throughout my career, I have developed strong communication skills, problem-solving abilities, and a customer-focused mindset. I have worked in different environments such as customer service, hospitality, and account support. At Concentrix, I handled guest and hotel management support, assisting with reservations, billing concerns, troubleshooting, and ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Human Resources
Virtual Assistance & Admin
Sales & Business Development
Customer Success
Work Experience
Customer service representative
Concentrix
Mar 2024 - Feb 2025
Key Achievements:
Handled guest and hotel management support through voice and non-voice channels. Your work involved assisting with accounts, reservations, billing concerns, troubleshooting, and coordination with customers and hotel managers.
Waiter
Saber Inn Hotel and Restaurant
Apr 2022 - Sep 2022
Key Achievements:
Worked as a waiter for a few months further mastering social skills to customers, in which we meet, greet, and seat customer where we offered menu recommendations upon request. We also served the customers in the friendliest and accommodating manner.
Customer Service Representative II
Ttec
Jun 2017 - Sep 2020
Key Achievements:
Involved in a voice account for dealer support in Australia where I acquired skills to negotiate with customer facing dealers and investigate anomalies in phone systems (landline and cellular) and internet connection and provide solutions not to mention providing troubleshooting support. I also provided the necessary support to multiple accounts held by each customer. Whenever needed, we provide easy-to-understand bill information for the customer.
Chat Support Agent
Peak Outsourcing
Apr 2016 - Mar 2017
Key Achievements:
Worked in a non-voice environment handling legal and non-legal survey-related matters, helping clients get their questions answered while following data protection guidelines.