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Gertrude

ID Verified
1,700/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

Result-driven professional with over four years of experience spanning surveillance analysis, IT support and graphic design. Proven ability to monitor complex security systems, troubleshooting technical issues and maintain secure, efficient IT environments. Skillful at analytical thinking and attention to detail.

Skills & Expertise

Virtual Assistance & Admin

Customer Success

Live Chat SupportIntermediate
Technical SupportIntermediate
Email SupportIntermediate

Design & Creative

Adobe IllustratorIntermediate
Adobe InDesignIntermediate
Adobe Premiere ProIntermediate
CanvaIntermediate
WireframingBeginner
CapCutBeginner

Work Experience

IT Technical Support

Chalbi Industries

May 2024 - Present

Live Chat SupportTechnical SupportEmail SupportEmail Management

Analyst / Security Researcher

Security Firm

Feb 2019 - Jun 2023

Job Responsibilities:

Monitored high-volume CCTV systems to detect and report suspicious activities and security incidents Analyzed video and image data to identify patterns, anomalies, and potential risks Produced detailed analytical reports used to support decision-making and improve security measures Supported incident identification and escalation in time-sensitive environments Maintained strict confidentiality and...

Adobe Premiere ProResearch & Information Gathering

Quick Stats

Age32 years
GenderFemale
English LevelFluent
ID VerificationVerified

Education

Associate's Degree

Institute of software Technologies

2024 - 2026

Certificate

Shang Tao Media College

2023 - 2023

Associate's Degree

Zetech University

2015 - 2018