Virtual AssistantVirtual Assistant
Germund
ID Verified$1200
per month
($7/hour)
Profile Description
I started working as a content writer in a school way back 2010 then after 6 months a shifted my career and became a customer service representative. Now I have been in the BPO industry for 5 years now. I was able to learn a lot within those 5 years. From understand customer satisfaction to becoming a technical support representative on foreign internet companies. I also work with hardwar printers for 2 years and learn the workaround on how to fix and repair printers within 15 minutes over the p...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Sales & Business Development
Work Experience
Transport Network Vehicle Driver
Indrive Philippines
Sep 2024 - Present
Key Achievements:
-Drive customer from pick up point to their destination - Make sure that the customer will give five stars on their experience - Became a platinum driver
Technical Support Representative
Sourcefit Philippines
Apr 2020 - Sep 2021
Key Achievements:
- Handles email, chat, inbound and outbound calls, for customers who needs troubleshooting on their internet service such as basic troubleshooting, dispatching technicians and perform basic scheduling for dispatch as well. - Do upsell the product and services offered to customers - Handles billing inquiry and concerns
Technical Support Representative
Sitel Philippines
May 2018 - May 2019
Key Achievements:
- Handles inbound calls for customers who needs troubleshooting for connecting their printer to their gadgets using network connection.
Technical Support Representative
Teleperformance Philippines
Aug 2017 - Feb 2018
Key Achievements:
- Handles inbound calls for customers who needs troubleshooting for connecting their printer to their gadgets using network connection.
Production Assistant/ Field Coordinator/ Presidential Events Assistant
People’s Television Network Inc
Feb 2016 - Jul 2017
Key Achievements:
- Handles logistics and media coverages for presidential team newscast
Technical Support Representative
Sutherland Global Services
Sep 2014 - May 2015
Key Achievements:
- Handles inbound calls for customers concern on their internet connection such as basic trouble shooting and dispatching technicians - Upsell to customers the product and service for our internet service - Handles billing inquiry and concern
Technical Support Representative/ Customer Service
Apac Customer Service
Jun 2012 - Nov 2012
Key Achievements:
- Handles inbound calls for customers concern on their radio devices such as basic troubleshooting and radio frequency channels - Handles billing inquiry and concerns
Content Writer
Southern Luzon Technological Foundation Incorporation
Jan 2010 - Jul 2010
Key Achievements:
- Create write ups and submit to SEO for posting the write up on the internet website for the company - Create content for upselling products and services