CUSTOMER SUPPORT SPECIALIST/EXECUTIVE ASSISTANTCUSTOMER SUPPORT SPECIALIST/EXECUTIVE ASSISTANT
Georgina
$800
per month
($5/hour)
Profile Description
I am a detail oriented and dependable Virtual Assistant and Customer Support professional with hands-on experience in customer service, data entry, administrative support, dispatch coordination, and daily business operations. I’m skilled at managing emails and customer inquiries, updating records, coordinating schedules and deliveries, handling data accurately, and keeping tasks organized from start to finish. Proficient in Microsoft Excel, ERP systems, digital communication, and online workflow...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Work Experience
CUSTOMER CARE REPRESENTATIVE
A-TECH LIMITED
Feb 2019 - Sep 2026
Key Achievements:
- Handled 50+ customer inquiries and service requests daily, providing timely, professional support while maintaining a high standard of customer satisfaction. -Resolved approximately 90% of customer issues at first contact, reducing unnecessary escalations and improving the overall customer experience. - Maintained 95%+ accuracy in customer records and data entry, ensuring information was updated correctly and readily available to internal teams. - Managed multiple customer requests simultaneously while meeting 100% of assigned deadlines, demonstrating strong organization, prioritization, and time-management skills. Built and maintained strong relationships with customers through proactive follow-up and clear communication, contributing to repeat business, customer retention, and positive feedback.