Gabriella

Virtual Assistant, Customer Service, Sales Representative

Gabriella

ID Verified
600/mo
Davao, Philippines
Looking for Full-time
8 hours/day
Availability: US / Asia timezone

Profile Description

I have experience in technical support, customer service, and digital marketing. I worked as a Technical Support at Google where I helped customers troubleshoot connectivity issues, fix phone bugs, and assist with mobile services. I also worked as a Customer Service Representative and Volume Team Representative at Awesome CX, where I handled high-volume orders, used CRM tools like Salesforce and Kustomer, and maintained high customer satisfaction — earning a Top Performer award. I am skilled in...

Top Skills

Adobe Photoshop · <1 yearAdobe XD · <1 yearBlog Writing · <1 yearBrand Asset Management · <1 yearCalendar Management · <1 year

Skills & Expertise

Content & Writing

Blog WritingBeginner
SEO Content WritingBeginner
Technical WritingBeginner
Creative WritingBeginner
Email CopywritingBeginner

Software Development

WebflowBeginner
HTML5/CSS3Beginner
WordPress DeveloperBeginner

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Technical SupportBeginner
ZendeskBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
SQLBeginner

Design & Creative

FigmaBeginner
Adobe XDBeginner
PrototypingBeginner
Design SystemsBeginner
Responsive DesignBeginner
Adobe PhotoshopBeginner
CanvaBeginner
Logo DesignBeginner
Social Media GraphicsBeginner
Brand Asset ManagementBeginner
Presentation DesignBeginner
CapCutBeginner

E-commerce & Marketplace

ShopifyBeginner
EtsyBeginner
TikTok ShopBeginner
Product Listing OptimizationBeginner
Order ProcessingBeginner
DropshippingBeginner
Print on DemandBeginner
WordPressBeginner

Marketing & Growth

SEO (Technical & Content)Beginner
Content MarketingBeginner
Email MarketingBeginner
ChatGPT for MarketingBeginner
Community ManagementBeginner
MailchimpBeginner

Sales & Business Development

Lead GenerationBeginner
SalesforceBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner

Work Experience

CSR and Volume Sales Rep

Awesome CX

Oct 2023 - May 2024

Key Achievements:

Provided real-time support to 50+ customers daily via live chat, resolving inquiries related to billing, technical issues, and account management. Improved response efficiency by creating a knowledge base of common solutions. Recognized as "Top Performer" for maintaining the highest customer satisfaction score (CSAT) on the team. Collaborated with technical and billing teams to escalate and resolve complex issues. Partnered directly with clients to develop tailored CRM strategies, optimizing tool utilization and delivering targeted training sessions to enhance efficiency. Processed and finalized sales for high-volume orders (exceeding $1,000), ensuring accuracy and seamless transaction execution. Provided exceptional email-based customer service, resolving inquiries promptly and improving client satisfaction. Leveraged multiple CRM platforms (e.g., Salesforce, Kustomer) to process orders, track customer interactions, and maintain organized records. Addressed and resolved customer concerns related to account access, order discrepancies, and overall purchasing experience. Worked closely with CSR teams to escalate and expedite large or complex orders, ensuring timely fulfillment.

Live Chat SupportEmail SupportGoogle Sheets (Advanced)Excel (Advanced)Order Processing

Quick Stats

Age24 years
English LevelConversational
ID VerificationVerified
Portfolio
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