Franklin

CSR / TSR

Franklin

ID Verified
850/mo
Pasig, Philippines
Looking for Full-time
8 hours/day
Availability: Asia timezone

Profile Description

Customer Service and Technical Support Representative with 6 years of experience delivering high-quality support through inbound and outbound calls, live chat, and email for both international and local accounts. Experienced in website and email support, domain registration, logistics, and ISP services, with proven expertise in technical troubleshooting, issue resolution, and customer relationship management.

Top Skills

Technical Support · 6 yearsEmail Support · 5 yearsLive Chat Support · 5 yearsPhone Support · 5 yearsTicket Management · 5 years

Skills & Expertise

Customer Success

Technical SupportExpert
Live Chat SupportExpert
Phone SupportExpert
Email SupportExpert
Ticket ManagementExpert
ZendeskAdvanced
LiveChatAdvanced

Work Experience

CSR / TSR

World Host Group

May 2025 - Aug 2026

Key Achievements:

Provides customer assistance for domain registration, email services, and website hosting, including setup, configuration, renewals, account management, troubleshooting, DNS settings, and hosting-related technical concerns.

Live Chat SupportTechnical SupportPhone SupportTicket ManagementEmail Support

CSR / TSR

Inspiro

Feb 2021 - Mar 2025

Key Achievements:

Provides customer assistance for domain registration, email services, and website hosting, including setup, configuration, renewals, account management, troubleshooting, DNS settings, and hosting-related technical concerns.

Live Chat SupportPhone SupportTicket ManagementZendeskEmail Support

CSR

Concentrix

Oct 2020 - Feb 2021

Key Achievements:

As a Customer Support Associate for Amazon’s logistics platform, you assist customers, sellers, and delivery partners with shipment-related concerns. This includes tracking orders, resolving delivery issues, handling delays or failed deliveries, updating shipment information, and coordinating with internal logistics teams to ensure timely and accurate resolution.

Phone SupportTicket ManagementEmail Support

TSR

Teleperformance

Sep 2019 - Jul 2020

Key Achievements:

As a Customer Support Representative for an Internet Service Provider (ISP), you assist customers with internet connectivity, service interruptions, billing concerns, account management, and technical issues. You troubleshoot basic network problems, guide customers through solutions, coordinate with technical teams when needed, and ensure a smooth customer experience.

Technical SupportPhone SupportEmail Support

Quick Stats

Age28 years
English LevelConversational
ID VerificationVerified

Education

Bachelor's Degree

Rizal Technological University

2015 - 2019