Customer Service/Hospitality/Administration

Florence

ID Verified
1,500/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

Dynamic Customer Relations Officer with over 12 years of experience driving client satisfaction and enhancing communication strategies. Demonstrated expertise in managing inquiries and resolving service issues with efficiency and professionalism. Proven adaptability in fast-paced environments, excelling in multitasking while maintaining a strong focus on customer service excellence. Committed to leveraging comprehensive knowledge to foster an exceptional service culture and contribute positively...

Top Skills

Email Support · <1 yearPhone Support · <1 yearSocial Media Support · <1 yearTicket Management · <1 year

Skills & Expertise

Customer Success

Email SupportBeginner
Phone SupportBeginner
Social Media SupportBeginner
Ticket ManagementBeginner

Work Experience

Contact Centre Outbound Agent

Loop DFS

Nov 2025 - Mar 2026

Phone SupportTicket ManagementEmail Support

Client Liaison Officer

HFCB

May 2024 - Apr 2025

Email SupportPhone SupportTicket Management

Customer Experience Associate

Apollo Agriculture

Feb 2023 - Apr 2023

Email SupportSocial Media SupportPhone SupportTicket Management

Quick Stats

Age41 years
English LevelFluent
ID VerificationVerified