Customer Service/Hospitality/AdministrationCustomer Service/Hospitality/Administration
Florence
ID Verified1,500/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU timezone
$1,500
per month
($9/hour)
Member since October 2026
Profile Description
Dynamic Customer Relations Officer with over 12 years of experience driving client satisfaction and enhancing communication strategies. Demonstrated expertise in managing inquiries and resolving service issues with efficiency and professionalism. Proven adaptability in fast-paced environments, excelling in multitasking while maintaining a strong focus on customer service excellence. Committed to leveraging comprehensive knowledge to foster an exceptional service culture and contribute positively...
Top Skills
Email Support · <1 yearPhone Support · <1 yearSocial Media Support · <1 yearTicket Management · <1 year
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Email SupportBeginner
Phone SupportBeginner
Social Media SupportBeginner
Ticket ManagementBeginner
Work Experience
Contact Centre Outbound Agent
Loop DFS
Nov 2025 - Mar 2026
Phone SupportTicket ManagementEmail Support
Client Liaison Officer
HFCB
May 2024 - Apr 2025
Email SupportPhone SupportTicket Management
Customer Experience Associate
Apollo Agriculture
Feb 2023 - Apr 2023
Email SupportSocial Media SupportPhone SupportTicket Management
Quick Stats
Age41 years
English LevelFluent
ID VerificationVerified