Virtual assistant;-CRM/Automation Specialist

FLONICA

ID Verified
1,200/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

CRM & Operations Support Specialist with hands-on experience building and optimizing CRM pipelines, automation workflows, and lead management systems using HubSpot and Zapier. Skilled in structuring lead flow, improving data hygiene, and reducing manual processes through automation. Focused on creating efficient, scalable systems that support consistent follow-up and better decision-making.

Top Skills

Airtable · <1 yearAsana · <1 yearCalendar Management · <1 yearCalendly · <1 yearCanva · <1 year

Skills & Expertise

AI & Automation

GitHub CopilotBeginner
Copy.aiBeginner
ZapierBeginner
Workflow AutomationBeginner

Customer Success

Email SupportBeginner
Lead ManagementBeginner
Customer.ioBeginner
ZendeskBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
Python (Pandas/NumPy)Beginner
SQLBeginner
Power BIBeginner
Data VisualizationBeginner
Statistical AnalysisBeginner
SnowflakeBeginner

Design & Creative

CanvaBeginner
CapCutBeginner
YouTube OptimizationBeginner
Video EditingBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Travel PlanningBeginner
Document ManagementBeginner
Data EntryBeginner
Meeting CoordinationBeginner
Research & Information GatheringBeginner
CalendlyBeginner
AsanaBeginner
Monday.comBeginner
NotionBeginner
ClickUpBeginner
TrelloBeginner
AirtableBeginner

Work Experience

Junior Actuarial Analyst- Attachee

National Social Security Fund

May 2023 - Jul 2023

Key Achievements:

Handled Data entry and data cleaning hence improving accuracy Used Excel to create E-slips hence improving my excel skills such as data cleaning, formatting, replacing missing values and removing duplicates. Used forecasting knowledge hence improving accuracy.

Statistical AnalysisData EntryResearch & Information GatheringPower BIExcel (Advanced)Google Sheets (Advanced)

Quick Stats

Age24 years
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

Power BI

Education

Bachelor's Degree

Meru University of Science and Technology

2020 - 2024