Virtual assistanceVirtual assistance
Fernando
$867
per month
($5/hour)
Profile Description
Professional with 5 years of experience delivering top-tier support and account management within the healthcare, telco, and financial BPO industries. Possesses a strong track record of improving retention metrics, optimizing customer workflows, and handling high-volume inquiries with precision. Quick learner with a deep understanding of compliance, security, and customer-centric problem-solving across diverse markets."
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Work Experience
Customer Service Representative
Intouchcx
Dec 2025 - Jul 2026
Key Achievements:
Handled high-volume inbound customer inquiries regarding billing, payments, service activations, and account updates. Educated customers on energy efficiency programs, budget billing options, paperless billing, and value-added utility services to match customer needs. Troubleshot billing discrepancies and service concerns, providing accurate solutions while maintaining high customer satisfaction, Accurately logged call details, customer interactions, and service requests in the CRM database.
Quick Stats
Education
High-school
Novaliches High School
2003 - 2004