Customer Support Representative Customer Support Representative

Key Achievements:

• Monitor daily logins, attendance, overtime, government contributions, and taxes for nearly 500 employees across two branches. • Process and deliver bi-weekly salaries accurately and on time, handle daily payroll inquiries, and ensure integrity in managing large amounts of money using Microsoft Office tools, especially Excel.

Key Achievements:

• Assisted Chinese businesses in BIR tax compliance by managing receipts from around 300 companies, computing sales, purchases, and taxes, and encoding data into BIR forms and Excel reports. • Maintained high accuracy and speed while working under pressure and meeting strict deadlines.

Key Achievements:

• Provided technical and sales support for voice accounts under voice account, assisting both paid and free users with billing, technical, sales, and general concerns. • Used Salesforce for customer data, AnyDesk for remote support, Microsoft Office (Excel, Word, OneNote, Outlook, Teams), and Google apps (Drive, Docs, Sheets, Calendar, Meet, Contacts, Chrome) to manage tasks, communication, and collaboration efficiently.

Key Achievements:

• Assisted postpaid customers with billing and technical concerns via calls, chat, and email, using Citrix Workspace and Atlas for account management, and Verint to track performance. • Utilized Microsoft Excel, Word, OneNote, Outlook, and Teams for documentation and communication, while coordinating with the team through Slack, enhancing communication, problem-solving, and multitasking skills in a fast-paced environment.