Customer Service

Evelyne

ID Verified
500/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Dedicated and customer-focused professional with experience in retail sales, customer service, and client engagement. Skilled in handling customer inquiries, processing transactions, managing POS systems, and resolving issues efficiently while delivering exceptional service. Experienced in supporting high-volume customer interactions across multiple channels, maintaining accurate records, and collaborating with teams to achieve business goals.

Top Skills

Customer.io · <1 yearEmail Support · <1 yearIntercom · <1 yearLive Chat Support · <1 yearLiveChat · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Video SupportBeginner
Social Media SupportBeginner
Technical SupportBeginner
Ticket ManagementBeginner
ZendeskBeginner
IntercomBeginner
LiveChatBeginner
Customer.ioBeginner

Work Experience

Sales Assistant

Goldlink Concepts

Mar 2025 - Jun 2026

Key Achievements:

Assisted customers with inquiries and product selection

Live Chat SupportPhone SupportSocial Media SupportVideo Support

Customer Service and Engagement Specialist

Bharat Bio East Africa

Jul 2025 - May 2026

Key Achievements:

Provided professional across email,phone and social platforms resolving complex technical inquiries efficiently.

Email SupportTechnical SupportSocial Media SupportPhone Support

Quick Stats

Age28 years
English LevelFluent
ID VerificationVerified